Missed calls guide
Missed calls for tradies: how to stop losing jobs.
You can’t answer the phone from a roof or under a house. A simple follow-up process means a missed call doesn’t have to become a lost job.
Start with the simple fixes
- Record a short voicemail that says when you will call back
- Check your phone at set times, such as morning tea, lunch and the end of the day
- Add a quote form to your website, so customers have another way to reach you
- Keep your Google Business Profile hours and phone number correct
What to say when you call back
Say who you are, mention the job if you know it, and give a clear next step. Even a short text such as “Sorry I missed you, I’m on a job and will call by 2pm” shows the customer you received their call.
When automation makes sense
If you often miss calls during the day, a system can send a reply, record the enquiry and remind you to follow up. SMS services have their own running costs, and automated messages should stay relevant and respect customer consent.
Start with one simple workflow. We confirm the steps and price before work starts. Custom automation starts from A$2,499 + GST.
Track what happens
- How many enquiries come in each week
- How many were followed up the same day
- Which ones became quotes and jobs
What to set up first
Start with a clear voicemail message that says when you’ll call back. Add a quote form to your website, so customers can leave the job details. Then keep one list of enquiries, so none are forgotten. Consider automation once you know where enquiries are getting lost.
Recent work
OzLa needed an easier way to track cleaners’ working hours and confirm they were at the job location. We built a cleaning operations app with GPS location tracking at check-in and check-out, plus job scheduling, team management and invoicing in one system.
See the OzLa appDriveOn needed an easier way to manage car stock, sales and invoices. We built a dealership app to manage stock, sales, invoices and reports.
See the DriveOn app
Missed call questions
Should I use an answering service?
It can suit a business with regular urgent calls. Compare the cost with the jobs you are likely to miss, and check that the service follows your instructions.
Can a website stop missed calls?
No, but it gives customers another way to contact you. A clear quote form can capture the job details when you can’t answer.
Ready when you are.
Tell us about your business and we will reply with the right package and next steps.