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Questions & policies.
Common questions, our Privacy Policy and our Terms of Service, all in one place.
Infolex provides custom business apps and automation, web design and digital services, branding and graphic design, business IT and device setup, TV and display installation, and IT support and maintenance.
We start by understanding what you need, then define the scope and approach before moving into design, development, configuration or installation. Every project is reviewed and tested before handover.
Timing depends on the size and complexity of the work. Smaller setup or design tasks can move quickly, while larger websites, branding projects or multi-service work require more planning and production time.
Yes. Many design, digital and technology-support tasks can be handled remotely. Work that requires physical installation or on-site setup will depend on location and availability.
Pricing depends on the service, scope and level of support required. Visit the Plans page to compare the available options, or contact Infolex for a tailored quote. View Plans
Yes. Infolex can work with existing branding, websites, devices and technology environments where appropriate. We first review what is already in place and recommend the most practical way forward.
Infolex respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website or contact us, how we use it, and the choices available to you.
1. Information We May Collect
When you interact with Infolex, we may collect information that you choose to provide, including your name, email address, phone number, business or organisation name, project information, messages and other details submitted through contact forms or enquiries.
We may also collect limited technical information automatically when you use the website, such as browser type, device type, pages visited, referring pages and general usage information.
2. How We Use Information
We may use information collected through the website to:
- respond to enquiries and project requests;
- communicate about services, proposals and support;
- provide and improve Infolex services;
- maintain the security and performance of the website;
- understand how visitors use the website;
- meet legal, administrative or business requirements.
Infolex does not sell personal information.
3. Contact Forms and Communications
Information submitted through a contact form, email or other enquiry channel is used to respond to the request and, where appropriate, continue communication about potential or existing services.
Please avoid sending passwords, payment-card details or other highly sensitive information through general website contact forms.
4. Cookies and Analytics
The Infolex website may use cookies or similar technologies that are necessary for site functionality, performance and analytics.
Where analytics or third-party services are used, those providers may process limited technical information according to their own privacy policies.
Infolex uses the Meta Pixel to measure how visitors reach this website from Meta advertising (Facebook and Instagram) and to improve how our ads are shown. The Pixel may collect information such as the pages you view, your device and browser details, and whether you submit an enquiry. This information is processed by Meta under its own privacy policy. You can manage ad personalisation in your Facebook and Instagram ad settings or by blocking third-party cookies in your browser.
5. Third-Party Services
Infolex may use third-party services for website hosting, communications, analytics, project delivery, forms or other business functions.
Information may be processed by these providers only where reasonably necessary for the relevant service. Their handling of information is also governed by their own terms and privacy practices.
6. Data Security
Infolex takes reasonable steps to protect information from unauthorised access, loss, misuse or disclosure. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, for ongoing business relationships, or where retention is required for legitimate administrative, legal or record-keeping purposes.
8. Your Choices
You may contact Infolex to ask about personal information you have provided, request that inaccurate information be corrected, or request deletion where appropriate.
Certain information may need to be retained where required for legitimate business, contractual or legal purposes.
9. External Links
The Infolex website may contain links to websites or services operated by third parties. Infolex is not responsible for the privacy practices, security or content of external websites.
10. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services or business practices. The current version will be published on this page with its updated date.
These Terms of Service outline the general terms that apply when using the Infolex website and when engaging Infolex for design, digital or technology services. Specific projects may also be subject to a separate quotation, proposal, statement of work or service agreement.
1. About Infolex Services
Infolex provides design, digital and technology services that may include branding and graphic design, website and digital services, computer and device setup, display installation, network and connectivity services, and related technical support.
The exact scope, timing, deliverables and price of paid work will normally be confirmed separately before work begins.
2. Quotations and Project Scope
Quotes, proposals and estimates are based on the information available at the time they are prepared.
Work requested outside an agreed scope may require additional time, fees or a revised quotation.
Unless stated otherwise, a quotation does not guarantee availability until the project or service has been formally accepted.
3. Client Responsibilities
Clients are responsible for providing accurate information, timely feedback, required approvals, access credentials where necessary, and any content, equipment or materials needed to complete the agreed work.
Delays in receiving required information or approvals may affect project timelines.
4. Payments
Payment terms will be stated in the applicable quotation, invoice, proposal or service agreement.
Where deposits or staged payments are required, work may be scheduled, paused or withheld until the relevant payment has been received.
5. Changes and Additional Work
Requests that materially change the agreed scope may be treated as additional work and may require a revised quotation, timeline or separate approval before proceeding.
6. Intellectual Property
Unless otherwise agreed in writing, ownership and usage rights for final project deliverables will be determined by the applicable quotation, proposal or project agreement.
Infolex retains ownership of its pre-existing tools, methods, templates, systems, know-how and other materials that were not created exclusively for a particular client.
Clients remain responsible for ensuring that materials they provide to Infolex can lawfully be used for the requested work.
7. Third-Party Products and Services
Projects may involve third-party products or services such as hosting, domains, software, platforms, hardware, applications or online services.
Those products and services may be subject to separate fees, licences, terms and policies imposed by their providers.
Infolex is not responsible for changes, outages, restrictions or failures caused by third-party providers outside Infolex's reasonable control.
8. Website and Technology Services
Technology, website and device services may depend on existing systems, hardware, software, internet connectivity, third-party platforms and client-provided access.
While reasonable care is taken when providing technical services, compatibility and uninterrupted operation cannot be guaranteed in every environment.
Clients should maintain appropriate backups of important information before significant device, system or website changes are performed.
9. Project Timing
Any timeline provided is an estimate unless expressly agreed otherwise in writing.
Timelines may be affected by client feedback, approvals, content, technical dependencies, third-party services, availability or changes to the agreed scope.
10. Cancellation
Cancellation, rescheduling and refund conditions may vary depending on the service or project and will be governed by the applicable quotation, invoice, proposal or agreement.
Work already completed, committed costs and third-party expenses may remain payable where applicable.
11. Website Information
Information on the Infolex website is provided for general information about Infolex and its services.
While reasonable efforts are made to keep website information accurate, content may change and should not be treated as a binding quotation, technical guarantee or professional advice unless expressly confirmed in writing.
12. Limitation of Liability
To the extent permitted by applicable law, Infolex will not be responsible for indirect, incidental or consequential losses arising solely from use of this website or circumstances outside Infolex's reasonable control.
Nothing in these Terms is intended to exclude rights or obligations that cannot lawfully be excluded.
13. Changes to These Terms
These Terms may be updated from time to time to reflect changes to Infolex services, business practices or website functionality.
The current version will be published on this page with its updated date.
14. Contact
Infolex — ABN 93 987 063 581.
Questions about these Terms can be sent to: info@infolex.com.au